Scan to BIM customer portal: all your projects on your phone

Surveying firms in Germany and Austria earn their money in the field. Yet as soon as several point cloud to BIM projects run in parallel, much of the day goes into coordination: which model is ready, which question is still open, where the latest version is, which invoice is due. Most of it lives in long email threads that are hard to read on a phone at a construction site. The VMTS scan to BIM customer portal removes that overhead. It puts every project, every file and every open point in one place, readable on a phone and fully available in German, so you can spend the day scanning while the downstream work continues in Vietnam.

What is the VMTS scan to BIM customer portal?

The portal is connected to our project management. When a quotation is confirmed, a project starts or an invoice is issued, it appears in the portal without anyone having to send a status mail.

A day in the field with twelve projects running

Here is what this looks like for a surveyor who has twelve point cloud to BIM projects with VMTS at the same time and spends the day on the as-built survey of a school.

No phone call, no searching through the inbox, no laptop. And the time difference works in your favour: a question you answer in the evening is usually being worked on before you are back in the office the next morning.

Key features of the scan to BIM customer portal

1. All projects, quotations and invoices at a glance

The start page lists your projects, quotations and invoices in three tabs. Every project carries a progress bar that follows our team’s working plan for that project, along with its due date and a badge for the target software (ARC for Archicad, RV for Revit, ALL for Allplan, VW for Vectorworks). Quotations show whether they are still waiting for your approval. With twelve projects running, you see within seconds which ones are on track and which need you.

2. One conversation per project, with files and previews

Every project, quotation and invoice has its own message thread. Questions, answers, screenshots, plans and models stay with the project they belong to instead of being scattered across inboxes. Files of up to 2 GB can be attached to a message; PDFs, images, Excel and Word files open as a preview directly in the browser. Everyone involved is notified by email, and large files arrive as download links rather than blocking a mailbox.

Example: the modelling team notices that two scanner setups in a stairwell hardly overlap. Instead of a long email, the question arrives in the project thread with a marked section of the point cloud and clear options. You answer from the phone, and the decision is documented for everyone who works on the project later.

3. Reminders: what VMTS is waiting for from you

A small assistant at the edge of the screen collects the points on which our team needs something from you: an open question in one of your projects, a point cloud for a project that is about to start, an invoice that is due. Each reminder shows a short summary in your language and opens the right project with one tap. If the moment is not right, “Remind me later” moves it to tomorrow or next week. If a point cloud will arrive later than planned, you propose a new date directly, and the team plans around it.

The question “is anything waiting on me?” becomes a short list you can clear during a coffee break.

4. Ask AI: questions about your own projects

“Which of my projects are due this month?” “What did we agree on the roof of the Lindenhof school?” “Which invoices are still open?” The portal’s AI assistant answers such questions from your own projects, quotations, invoices and messages. It can only read the records of your company, and if you would rather talk to a person, one tap sends the conversation to our team.

5. Dashboard, project map and gallery

For the office side of the business, the dashboard shows ordered volume per month, quotations waiting for approval, projects in progress and open invoices, broken down by software and exportable to Excel. The project map shows your project sites on a map, which helps when you plan the next round of site visits. The gallery collects the renderings and videos delivered for your projects, ready to show to your own clients.

6. Cloud storage, office hours and new inquiries

All files exchanged in your projects are also stored in a structured cloud folder per project, which you can browse and download in the portal. A small clock in the header shows whether our office in Ho Chi Minh City is open right now, converted to your time zone, and when a message written now will be read. And when the next job comes in, you send the inquiry from the same portal, even from the site.

Can I follow my scan to BIM projects on my phone?

Yes. The VMTS customer portal is designed for the phone first, because that is where surveyors are during the day. The menu sits in a bar at the bottom of the screen, the reminders open full screen and adapt to the keyboard, and file previews work on the phone as well. There is nothing to install: you open portal.vmts.ch in the browser and sign in. Several colleagues of the same company can have their own accounts, so the person on site and the person in the office see the same projects.

Email only or customer portal: what changes

Who can see my project data?

As-built data often concerns buildings that are not public. Every request in the portal is checked on the server against the company it belongs to: a user only ever sees the projects, files and invoices of their own company. Internal discussions of the VMTS team are kept separate from the client view. The AI assistant works under the same rule and receives only the records of the signed-in company. How we handle projects with particularly strict requirements is described in our article on secure BIM projects and data sovereignty. If your data protection officer has questions about the portal, we are happy to provide the details.

Frequently asked questions about the VMTS customer portal

Who can use the VMTS customer portal?

Clients of VMT Solutions. Access is set up by our team; colleagues from the same company can receive their own accounts and see the same projects.

Do I need to install an app?

No. The portal runs in any current browser on phone, tablet and desktop at portal.vmts.ch.

Is the customer portal available in German?

Yes. The portal is available in German, English, French, Dutch, Italian and Japanese. Each user chooses the language in the account menu, and the notification emails follow the same setting.

How is the progress of a project calculated?

The progress bar follows the working plan our team sets up for each project, so it moves as the planned modelling work advances, without anyone updating it by hand.

How does the time difference between Germany or Austria and Vietnam affect the work?

Vietnam is five hours ahead of Germany and Austria in summer and six hours in winter. Our office is open Monday to Friday from 08:00 to 18:00 Vietnam time, which is roughly 03:00 to 13:00 your time in summer and 02:00 to 12:00 in winter. Your morning overlaps directly with our working day, and what you write in the portal in the evening is usually being worked on before your next working day begins. The clock in the portal header always shows whether our office is open.

Can I still communicate by email?

Yes. Every message in the portal is also sent by email to the people involved, and the portal keeps the complete history of each project in one place.